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Pharmacy Operation

All pharmacies located in Manitoba require licensing by the College of Pharmacists of Manitoba. Whether you are opening a new pharmacy, changing its ownership, relocating, renovating, changing your pharmacy name or staff, or installing a lock-and-leave enclosure, you will need to provide the College with detailed information to ensure your transition is a smooth one.

New Pharmacy Openings

The New Pharmacy Openings Package contains information about opening a new pharmacy and includes the documents you need to submit along with your application for licensing.

College Pharmacy Signs

This signage is designed for your patients to see in your pharmacy.

College Sign: Accepting Drugs for Return to Inventory

College Sign: Proof of Identity

College Sign: It’s Your Right to Know

College Sign: Exempted Codeine

Pharmacy Standards Forms

Guideline on Minimum Pharmacy Policy and Procedures Manual

Policy and Procedure Manual Template

Pharmacy Quality Assurance Self-Assessment

Temporary or Permanent Pharmacy Closure

If your pharmacy must close or cease to operate, either temporarily or permanently, you must notify the Registrar of the intended closure at least 30 days (or as soon as reasonably possible) prior to the closure date to ensure appropriate notification. In the case of a permanent closure, the notification must include information advising where the pharmacy’s patient records will be securely stored and maintained allowing for complete and uninterrupted patient access to care.

Prior to planning a permanent or temporary pharmacy closure, please review the Permanent and Temporary Pharmacy Closures – Practice Direction.

The Permanent and Temporary Pharmacy Closures Checklist includes a clear process to ensure compliance and provide a seamless transition of care for your patients. If you need additional guidance about pharmacy closure requirements, please contact the College by email at info@cphm.ca.

Permanent Closure: Narcotic and Controlled Substances Inventory

If your pharmacy is permanently closing, you must take steps to ensure your narcotic and controlled drug inventory is secure from loss, theft, or diversion. Options for pharmacies that will permanently close include:

  • returning the narcotic and controlled drug inventory to the licensed dealer who sold or provided it;
  • transferring the narcotic and controlled drug inventory to a dealer who is licensed to destroy the substances pursuant to a written order;
  • destroying the narcotic and controlled drug inventory locally following the appropriate Health Canada and CPhM Guidelines; or
  • transferring the narcotic and controlled drug inventory to another pharmacist in good standing. Both pharmacists involved in the transfer must
    • take inventory of the substances;
    • sign the inventory record; and
    • keep record of the inventory for two years in an auditable format that can be made available to a Health Canada inspector upon request.

You must submit a physical inventory count of controlled substances at the time of closure to Health Canada by email to hc.compliance-conformite.sc@canada.ca within 10 days of pharmacy closure using the Pharmacy Closure Form. You must keep these records for a period of two years in a manner that is auditable and can be presented to a Health Canada inspector on request.

Pharmacy Renovation or Relocation

If your pharmacy is to undergo a relocation or substantial renovation you must notify the Registrar of the intended relocation or renovation at least 30 days (or as soon as reasonably possible) prior to ensure appropriate notification. An inspection is required and must be arranged with Field Operations in advance.

In the case of a pharmacy relocation:

The following must be submitted to the College to maintain the pharmacy’s licence:

  • The current licence (both front and back) with the appropriate section on the back completed indicating the new location’s address.
  • The fee as stated on the back of the licence. If paying by credit card, once the licence is received, the manager will be provided an invoice to pay online through their manager profile.

A physical inventory count of narcotic and controlled substances transferred from the old to new location must be submitted to Health Canada within 10 days of the pharmacy relocation using the Pharmacy Closure Form. You must keep these records for a period of two years in a manner that is auditable and can be presented to a Health Canada inspector on request.

Keeping your pharmacy licensed

There are specific situations that require pharmacy owners to take action to ensure there is no interruption to the pharmacy licence.

Change of Ownership

Male pharmacist smiling and standing with crossed arms inside a pharmacy
Within seven days of an ownership change, you must submit the following to the College via mail, fax, or in-person to maintain the pharmacy’s licence:

NOTE: Once you complete the above, Manitoba Health will issue the pharmacy a new Pharmacare number. The pharmacy’s licence number will remain the same.

Adding components to your pharmacy

External Dispensing
If you seek to establish an external dispensing location in a community without reasonable access to pharmacy services, you must submit an External Dispensing Pharmacy Component Application.

Lock & Leave Permit
A lock & leave permit allows pharmacy operation without the physical presence of a pharmacist. Before applying, review the Lock & Leave Practice Direction for information on the permit requirements.

Satellite Pharmacy
Those seeking to establish a satellite component for an existing community pharmacy licence must submit a Satellite Pharmacy License Application. For more information, please see the Satellite Pharmacy Component Criteria.

Pharmacy Technician Final Check

Upon College approval, pharmacy technicians can perform a final check when drug preparation and dispensing were performed by another pharmacy technician, student, intern, or another pharmacy staff person.

Pharmacy managers must submit their proposed pharmacy technician final check policies and procedures for College approval using the Pharmacy Technician Final Check Application. Please refer to the Pharmacy Technician Final Check Information Sheet for guidance.