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Under provincial legislation, the Complaints Committee can decide to:
- Refer the matter to mediation
- Censure the pharmacist
- Accept voluntary surrender of licence or registration, which may include a formal agreement with the pharmacist
- Suspend the pharmacist’s licence or impose conditions on the pharmacist’s practice
- Dismiss the matter if there is not sufficient evidence to indicate that professional misconduct, professional incompetence, or incapacity was likely
- Refer the complaint to the Discipline Committee
The amount of time required to resolve a complaint varies and could take several months. The College takes all complaints seriously, and the severity and complexity of the matter may lengthen the time necessary to consider all of the issues and reach a decision.
Once the Committee makes its decision regarding your complaint, you will get a written notice. You have 30 days to appeal should you be dissatisfied with the Committee’s decision.